Return Policy
D.O.G. WEBSITE
We want you to be 100% satisfied with your purchase of Do Only Good (D.O.G.) Pet products. If you are not, please contact us immediately at info@doonlygoodpet.com or call (800) 990-4403.
It may not be necessary to send your product back—please contact us first so we can determine the best solution for your situation.
If a return is required, we’ll email you a Return Merchandise Authorization (RMA) number along with a prepaid return shipping label. Once we receive your return, we’ll promptly inspect the item and process your refund or replacement.
NOTE: All returns must take place within 14 days of your original product purchase date. Returns made after 14 days of your original product purchase may be subject to shipping and processing fees. We cannot accept any merchandise that has expired.
SUBSCRIPTION CUSTOMERS: You can cancel your subscription anytime via your account portal on the doonlygoodpet.com website. Need help? Please feel free to contact us at info@doonlygoodpet.com or call (800) 990-4403.
D.O.G. AUTHORIZED INDEPENDENT RETAILER
If you purchased Do Only Good (D.O.G.) Pet products at your local independent pet retailer, please take your return products directly to your place of purchase. Once the return has been processed, we will issue a credit to the independent retailer.
SHIPPING POLICY
- Free Shipping on $40
- $5.00 flat rate shipping on all orders under $40
- All shipping fees are based on subtotal in cart after discounts have been applied
- Allow 4-5 business days for delivery
- Please note that we can ship to P.O. boxes, business, and residential addresses
- We can only ship in the U.S.