Returns & Refund Policy

Last updated: October 20, 2025

Returns

We want you to be 100% satisfied with your D.O.G. purchase. If something isn’t right, please contact us so we can help:

📧 info@doonlygoodpet.com   |   📞 (800) 990-4403

How to Start a Return

It may not be necessary to send your product back—please contact us first so we can determine the best solution for your situation.

If a return is required, we’ll email you a Return Merchandise Authorization (RMA) number along with a prepaid return shipping label. Once we receive your return, we’ll promptly inspect the item and process your refund or replacement.

Refunds

• We’re happy to refund the purchase price of your item(s) once the return is approved.
• Original shipping charges are non-refundable.
• Refunds are issued to the original form of payment.
• Please allow up to 14 business days for processing and for funds to appear in your account (timing may vary by payment provider).

Return Window

• Returns must be initiated within 15 days of the original purchase date.
• Returns after 15 days may be subject to shipping or processing fees.
• For safety reasons, we cannot accept expired or opened consumable items (treats, supplements, topicals, etc.) unless defective.

Subscriptions

You may cancel your subscription at any time through your D.O.G. Certified account portal. Need assistance? Email us or call (800) 990-4403.

Authorized Retailer Purchases

If you purchased D.O.G. products from a local independent retailer, please return the item(s) directly to that store. Once the retailer processes your return, D.O.G. will issue credit to them.

Our Commitment

We take pride in crafting safe, high-quality products made from clean, honest ingredients. If something doesn’t meet your expectations, we’ll do everything we can to make it right—because doing only good means taking care of both pets and people.